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Privacy policy
Bolton Foods respects your privacy and is committed to responsibly handling the personal information entrusted to us.
This Privacy Policy explains how Bolton Foods collects, uses, discloses and protects personal information when you visit BoltonFoods.com, purchase products, communicate with us or otherwise interact with Bolton Foods.
Canadian private-sector organizations subject to PIPEDA are expected to follow principles including accountability, consent, limiting collection, safeguards, openness and individual access.
1. Information We Collect
Depending on how you interact with Bolton Foods, we may collect information such as:
Contact information
- name;
- email address;
- telephone number;
- billing address; and
- delivery address.
Order information
- products ordered;
- order values;
- delivery preferences;
- delivery history;
- refunds or credits; and
- communications relating to your purchases.
Account information
If customer accounts are available, we may collect login information, account preferences and purchase history.
Payment information
Payment information is generally submitted directly to our payment service providers. Bolton Foods may receive limited payment information such as payment status, transaction identifiers and the last digits of a payment card.
Website and device information
When you use BoltonFoods.com, we and our service providers may automatically collect information such as:
- IP address;
- browser and device type;
- pages viewed;
- referring pages;
- approximate location derived from an IP address;
- website interactions; and
- cookie or similar technology identifiers.
Communications
We may retain information you provide when you contact us, speak with a customer representative, submit a question or communicate about an order.
2. How We Use Personal Information
Bolton Foods may use personal information to:
- process and fulfill orders;
- deliver products;
- communicate regarding deliveries;
- process payments and refunds;
- maintain customer accounts;
- provide customer service;
- resolve product or delivery issues;
- communicate about product availability or substitutions;
- prevent fraud and unauthorized transactions;
- maintain and improve our website and services;
- understand customer preferences;
- conduct analytics;
- send marketing communications where permitted;
- comply with legal, tax, accounting and regulatory requirements; and
- protect Bolton Foods, our customers and our systems.
We seek to limit collection to information reasonably necessary for the purposes for which it is collected.
3. Consent
Where required, Bolton Foods obtains consent before collecting, using or disclosing personal information.
The form of consent may depend on the sensitivity of the information and the circumstances.
You may withdraw consent to certain uses of your information, subject to legal, contractual or operational restrictions.
For example, you can unsubscribe from promotional emails while still receiving necessary transactional communications regarding an active order.
4. Shopify, Shipmondo and Other Service Providers
Bolton Foods uses third-party technology and service providers to operate its business.
These may include providers involved in:
- e-commerce and website hosting, including Shopify;
- order and shipping management, including Shipmondo;
- payment processing;
- email and SMS communications;
- analytics;
- website hosting and security;
- customer relationship management; and
- professional services such as accounting or technology support.
Shipmondo publicly states that its platform processes and stores customer information as part of its shipping and order-management services.
These providers may receive personal information only to the extent reasonably necessary to provide their services to Bolton Foods.
5. Payment Information
Bolton Foods uses third-party payment technology to process online transactions.
Complete card information may be collected and processed directly by a payment provider rather than Bolton Foods.
Payment processors maintain their own privacy and security practices, which may also apply to your information.
6. Delivery Information
Bolton Foods drivers may receive information required to complete your delivery, such as:
- your name;
- delivery address;
- telephone number;
- delivery instructions; and
- relevant order information.
Delivery personnel are expected to use this information only for legitimate delivery and customer-service purposes.
7. Cookies and Similar Technologies
BoltonFoods.com may use cookies and similar technologies to:
- keep the website functioning;
- remember user preferences;
- operate the shopping cart and checkout process;
- understand website usage;
- measure website performance;
- prevent fraud; and
- support advertising or marketing where applicable.
Your browser may allow you to block or delete certain cookies. Disabling essential cookies may affect website functionality.
Where legally required, additional consent mechanisms may be presented for certain cookies or tracking technologies.
8. Marketing Emails and Text Messages
If you subscribe to marketing communications, Bolton Foods may send information about products, promotions, recipes, offers or company news.
Canadian anti-spam legislation generally requires consent for commercial electronic messages and requires a functioning unsubscribe mechanism. Unsubscribe requests must generally be implemented within 10 business days.
You may unsubscribe by using the link provided in a marketing email or by contacting us.
Transactional communications relating to an order, delivery or customer-service matter are different from promotional marketing messages and may still be sent where appropriate.
9. Disclosure of Personal Information
Bolton Foods does not sell customer personal information.
We may disclose personal information to:
- service providers working on our behalf;
- payment processors;
- e-commerce and fulfillment providers;
- technology and hosting providers;
- professional advisers;
- government or regulatory authorities where legally required; and
- another organization in connection with a legitimate corporate transaction such as a merger, financing or sale of the business, subject to applicable privacy requirements.
10. Processing Outside Canada
Some service providers used by Bolton Foods may store or process information outside Ontario or outside Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.
Bolton Foods remains responsible for personal information transferred to service providers for processing as required by applicable privacy law.
11. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by law.
Retention periods may vary depending on the type of information and may take into account:
- order and transaction records;
- tax and accounting requirements;
- customer-service needs;
- fraud prevention;
- legal obligations; and
- potential disputes.
When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize or securely dispose of it.
12. Security
Bolton Foods uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss or alteration.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Accessing or Correcting Your Information
You may contact Bolton Foods to request access to personal information we hold about you or to request correction of inaccurate information, subject to exceptions permitted by law.
We may need to verify your identity before responding.
Requests can be sent to:
Privacy Officer
Bolton Foods
info@boltonfoods.com
PIPEDA's openness and access principles contemplate making privacy-contact information and procedures for requesting access readily available to customers.
14. Your Choices
Depending on the circumstances, you may:
- update certain account information;
- unsubscribe from promotional communications;
- withdraw consent to optional uses of your information;
- adjust browser cookie settings;
- request access to personal information; or
- request correction of inaccurate information.
Certain information may still need to be retained or processed to complete purchases, comply with legal requirements or maintain legitimate business records.
15. Children's Privacy
BoltonFoods.com is intended for customers purchasing food products and is not designed specifically for children.
We do not knowingly seek to collect personal information from children for independent commercial use.
16. Privacy Complaints
If you have a concern about how Bolton Foods has handled your personal information, please contact us first so we can investigate.
Privacy Officer
Bolton Foods
83 Galaxy Boulevard, Unit 33
Etobicoke, Ontario M9W 5X6
Email: info@boltonfoods.com
If a privacy concern cannot be resolved directly, individuals may also have the right to contact the Office of the Privacy Commissioner of Canada.
17. Changes to This Privacy Policy
Bolton Foods may update this Privacy Policy periodically to reflect changes in our services, technology or legal obligations.
When appropriate, we will update the effective date displayed at the top of the Policy and provide additional notice of significant changes.
18. Contact Us
For questions about this Privacy Policy or Bolton Foods' privacy practices:
Bolton Foods — Privacy Officer
83 Galaxy Boulevard, Unit 33
Etobicoke, Ontario M9W 5X6
Email: info@boltonfoods.com
Website: BoltonFoods.com
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